中途・経験者採用(エントリー/アソシエイトレベル)

2024.07.10 デリバリー

Bilingual Network Support Engineer

ポジション番号KCSO
ポジションBilingual Network Support Engineer
経験年数5+
勤務地Central Tokyo
主なスキル関連経験・知識
Ciscoネットワーク資格(CCNA以上)
日本語ネイティブレベル、またはN2以上の資格保持者、英語ビジネスレベル必須
詳細内容TAC Networking Support

Hands on experience on Webex Meetings.
Design and providing solutions to HCS environment for end-to-end collaboration deployment.
Troubleshooting on the third-party integrations like VOSS-4UC, E-Gain products.
Creating tailored architecture to customers for third party integrations.
Troubleshooting Video and Voice related issue for Telepresence Calls.
Troubleshooting and configuration on CUCM, IMP, Unity Connection, UCCX and Gateways.
Configuration and solving issues related to CUCM, TMS, TPS, Conductor, CMS and Telepresence endpoints to enable voice and video calling.
Configuration and Troubleshooting of Mobile and Remote Access on Expressway-Core, Expressway-Edge, CUCM and DNS Servers.
Configuration and Troubleshooting for Cisco Telepresence Immersive and Non-Immersive devices to enable telepresence call capability.
Handling team and pertaining training to the team with new skills.
Handling escalations for CAP and RRR customer accounts.
Working as mediator between partners and BU for defect and research related issues.
Working on Techzone for creating technical documents which can be taken as reference at the time of troubleshooting.
Working on the IC-Digitization to automate the issue detection from the logs automatically.
Giving Process and Product training for new joiners and make them competent.