| 主なスキル | Support Expertise
• Identify, diagnose, and resolve network problems through tickets
• Perform root cause analysis, and make recommendations for corrections and improvements
• Provide L2/L3 support and work with the Follow the Sun Team
• Provide L1 support for the entire infrastructure if needed (eg PC, Printers, Scanner etc).
• Receives incidents not managed by L1 support
• He/She analyses it and solves it or forward it to Administrator/Engineer/Architects.
• Be in charge of BTQ opening/closing/relocation
• Be the technical point of contact for our global team from HQ
Interaction
• Interacts with all end-users and global IT community as they deal with all incidents and maintenance.
• He/She will interact with other IT persons in his area of expertise for support on tickets.
Qualifications:
• 3-4 years’ experience in Networking
• CCNA networking skills and knowledge of supporting systems within large scale organizations or Cisco Certified Network Associate (CCNA)
• Good knowledge of Telecom infrastructure (LAN, MAN, WAN)
• Customer Focus and service oriented
• Team player and work effectively within a global team
• Experience working in a global infrastructure would be an advantage
• Willingness to learn new technologies and maintain industry knowledge
• Excellent communication and interpersonal skills
• Technical writing skills and experience documenting procedures
• English written and spoken |
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| 詳細内容 | The Network Analyst is a member of the Japan Infrastructure team. He/she will be responsible for building and maintaining a growing network & Security infrastructure at a regional level. He/She will be in charge of troubleshooting, testing, implementing, administering and supporting enterprise level network. He/she will provide support to the Japan offices and BTQs.
He/She will work closely with the Infrastructure Manager and other members of the team, Project Managers and EMEA Architects, Regional IT Analysts and interacts with global IT community in a complex international environment.
Responsibilities:
Solution Expertise
• Deliver network integrity, Support and availability across Japan for offices & BTQs
• Daily maintenance and problem resolution of all network devices including basic Firewall troubleshooting
• Configure, test, manage and maintain LAN (switch, router) configurations
• Ensure the recoverability of failed network components through redundancy, backups, process and procedures
• Create and maintain comprehensive network documentation, including diagrams, standards and procedures
• Monitor performance, availability and security of networks
• Project Implementation
• Work with customers and vendors Work with other network engineers of the team to support existing customer connections
• Provide pre-installation and post-installation technical support
• Maintain and periodically participate in testing an existing business continuity/disaster recovery plan
• Proactively identify the operational needs and requirements of the users and adjust the technical infrastructure to satisfy those needs
• Utilize standard corporate tools to record change and problem activities for tracking purposes |
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