| 詳細内容 | Main Purpose:
1) Provide daily application support for boutique (shop) users as level 2 (L2)
2) Coordinate and Support system testing with business users.
3) Approach support member in HQ (Level 3) in case of complex issues
4) Train business users on demand basis
5) Support project implementation / management in retail domain
Responsibilities:
Key responsibility 1 : Daily application support
• Solve the incidents received from the business users in boutique
• Provide workaround solutions when sooner solution is not available
• Monitor and improve support service to business
• Update documents / create new ones as required to explain to users and reduce the incidents
Key responsibility 2 : System testing with business users
• Understand the test content and communicate the change to users
• Prepare, coordinate and support for the tests with business users
• Key responsibility 3 : Coordination between Global and local
• Following up incident resolution
• Support the business in communicating the priority and contents of issues / requests with the Global team
Key responsibility 4 : Users training
• Proactively create training plans for the users as required
• Key responsibility 5 : Support SAP implementation
• Support of each tasks during the projects such as hardware test, IT test, UAT, user training, deployment, onsite installation check, system hypercare after go-live. |
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