2024.08.23 デリバリー

Bilingual IT Service- IAM Support Engineer

ポジション番号RJIAM
勤務地Chuo-ku, Tokyo
主なスキルSkill required:
• Intermediate skill of IT related
• High skill of Microsoft 365 platform and user management
• Strong communication skill
• User support (trouble shooting) experience
• Japanese: Fluent, English: Business level

Behavioral Competencies:
• Ownership of tasks and sense of urgency
• Proactive learner
• Team player: smooth communication with user and IT team
• Flexible to accommodate the needs of users and HQ IT
詳細内容Key Responsibility:
Support onboarding / off boarding/ organization change of staffs in following apps (as required)
1. My Access / Active Directory / ServiceNow / SharePoint
2. SAP (ERP / BW / CRM / eWM / SCM / GRC / Solution Manager における Production, Pre-production, Quality, Quality for Projects)
3. Power Automate
4. SOVIA
Communicate to HR team / users in case of data incompletion
Support BTQ open close events from Account management area
Others support
1. Incident support for escalated topic from Helpdesk
2. Mailbox creation / change / stop / delegation
3. Mail group create/change/delete
4. Security group provision / change / delete
5. Manage location information, site code information