2024.08.23 │デリバリー

Bilingual Digital/ mobile device Support

ポジション番号	RJFDM
勤務地	Chuo-ku, Tokyo
主なスキル	Preferred Experience: • 3 years of experience for mobile device management Preferred Skills: • Good knowledge of mobile devices specifically iPhone/iPad. • Good knowledge of mobile application (LINE WORKS etc) • Good knowledge of Mobile device management tool • General knowledge of Windows/iOS and MS-Office software. • General knowledge of Infrastructure (Networks, PC) • General knowledge of similar business structure (Retail, Wholesale, Logistics etc.) • Good written and verbal communication skills in Japanese and English
詳細内容	As the mobile devices are the main tool for doing business tasks nowadays, due to rapid expansion of device fleet application use increase in the Company. A person responsible will enhance processes, resources and provide better end-user support. Key Responsibilities: Mobile Device Support • Mobile devices arrangement (New-joiner, Termination, Transfer) • Mobile devices inventory management • Mobile devices management by AirWatch & ServiceNow • Mobile devices rental support (iPhone, iPad, WiFi router etc.) • Order for mobile devices and accessories • Mobile device Life Cycle for iPhone & iPads BTQ iPad/ iPhone Support • Boutique iPhone, iPad and WiFi router kitting by request or for Boutique opening • iOS update support • Support WiFi connection via iPad, iPhone and WiFi router Mobile Device Application Support • Brand application support • Richemont application support Project Coordination • LINE WORKS support and management • Maison event support • Local IT & Group Mobile devices project support • Collaboration with Local IT & Group HQ team Incident Management • Mobile device related issue investigation and resolution • Collaborate among Japan IT teams to resolve IT issues • Escalate and report requests/incidents to L3 teams • Create/Update the document and mobile related page on IT FAQ • SLA reporting • Communicate with users and IT person in Japanese/English Vendor Management • Vendor management for device kitting, incident support and cellular/mobile carrier • Cellular/mobile signal (3G,4G,5G) improvement support with mobile careers