| 主なスキル | Language Proficiency (Most Important) –
・Proficient in Japanese (Kanji Script- Read, Write & Speak) and
・English (Read, Write & Speak)
Preferred Skills:
・Experience with cloud services and hybrid cloud environments.
・Familiarity with ITIL framework and best practices for IT service management.
Other Skillsets:
・Hands-on experience working in a data center environment working with physical servers/network equipment’s
・Troubleshooting skills in server and network equipment
・Ability to be on your feet all day, weekend work as well for on-call support (as & when required). Ability to lift heavy equipment’s within datacenter
・Demonstrate ownership and responsibility to assignments
Strong ticketing system experience
・Enough expertise to identify and recommend changes/improvements to the process and infrastructure design
・Strong technical aptitude and ability to research and solve complex issues independently
・Show adaptability and flexibility in work to suit business requirements
・Understanding to Incident and Problem management to provide 2nd / 3rd level support in response to Major Incidents
・Excellent communication skills (Japanese and English language)
・Excellent customer engagement and customer service skills. Strong desire to help, share, and assist others
・Excellent analytical skills, Work Ethic and Problem-solving skills |
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| 詳細内容 | We are looking for a hands and feet Network L2 support, who has experience in Data Centre.
Responsibilities:
・Primary hands and feet support for the client location, providing Level 2 support for network and server-related issues, including troubleshooting, diagnostics, and resolution.
・Monitor network performance and server health, identifying and addressing potential issues before they impact operations.
・Assist in the configuration, installation, and maintenance of network devices, servers, and related hardware.
・Collaborate with other support teams to escalate and resolve complex technical problems.
・Perform regular system updates, patches, and backups to ensure the security and stability of network and server systems.
・Document and maintain detailed records of network configurations, server setups, and support activities.
・Participate and responsible for all in all site related network and server changes, provide after-hours support if needed.
・Assist in the development and implementation of network and on new infrastructure installations. Work with vendors and assist in BAU.
Qualifications:
・Bachelor's degree in Computer Science, Information Technology, or a related field.
・Minimum of 5 years of experience in network and server support, including exposure to Data centre environments.
・Relevant certifications (e.g., CCNA, CompTIA Network+).
・Strong knowledge of network protocols, routing, switching, and firewall management.
・Proficiency in server operating systems (e.g., Windows Server, Linux) and virtualization technologies (e.g., VMware, Hyper-V).
・Experience with network monitoring tools and techniques.
・Excellent problem-solving skills and the ability to work under pressure. |
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