| 詳細内容 | ・Managed Services PM support differs from typical PM support as PMs are linked to supporting contract deliverables through the lifecycle of the agreement.
・Management skills certification
・Risk Management
・Negotiation Skills
・Interpersonal Communications
・Time Management
・Change Management
・Quality Management
・Prepare and deliver Customer program plan to ensure accurate expectations are set and advise Customers of any critical project Milestones
・Provide and arrange support across regions for global programs
・Lead the project team (as the overall primary point of contact) throughout a Customer Program lifecycle and ensure that all key Milestones are met
Ensure that project delivery activities are coordinated between the Customer, Sales account team, and internal groups (e.g. Service Delivery, Billing, and Service Management)
・Ensure that a clean hand-over to the Customer & Service Management team at the close of each project is facilitated
・Capture Customer business priorities, critical information & agree project plan
Ensure that service activations are scheduled & facilitated with the Customer
Coordinate, host and attend virtual team meetings with Customers, account teams, and internal groups
・Proactively provide the Customer, Sales Rep(s) & Service Manager with frequent project progress reports, highlighting Risks, Actions, Issues &/or Dependencies (written & verbal as appropriate)
・Provide project dashboard reports to key internal & Customer stakeholders
Assess, record & mitigate risks / dependencies against project on-time delivery, quality &/or budget
・Lead cross functional teams to take preventative (& corrective) action on any project related issues and escalate as required to ensure Customer requirements and due dates are met
・Ensure that programs are documented to a high standard, communicated and agreed with the Customer according to the Project Management standards and the contract.
・Ensure that Customer surveys are initiated at the completion of each project
As required by Customer agreements, attend in-person face-to-face meetings
Technology:
・Infrastructure experience
・Background of IP Network background and managed Networking Projects:
routing public and private networks
・LAN switching
・transport operations
・network surveillance
・central office equipment installation
・network monitoring and control
・Wireless Access
・IP telephony
General knowledge areas include:
・contract management
・vendor management
・provisioning
・maintenance
・billing
・database management and design operations
・administration and management of associated Network Operating systems and interfaces required to respond to internal and external service requests |
|---|
