| 主なスキル | Skills, Knowledge, and Abilities:
・Customer facing experience.
・Microsoft Office, Ticketing system, billing system
・Excellent written & verbal communication and interpersonal skills
・Ability to interpret Customers’ problems, putting together action plan and drive/implement solutions.
・Team Working Skills
・Previous experience (4-6 years) within accounting/Sales/Customer Service/Relationship Management
・Knowledge of network OPS
・Experience in Relationship Management
・At least 4 years relevant experience in a similar role
・Telecommunications knowledge/experience
・Experience of working finance & operations.
・Billing, disputes, Contract review/ Aged debt management.
・Cadence Management, experience in conducting MBR/QBR/WBR.
・Stakeholder Management
・Sound Excel & PPT Skills
・Strong Analytical Skills
・Business level Japanese and English |
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| 詳細内容 | Overview:
We are seeking a detail-oriented and proactive Financial Service Manager to join our team. This role will be responsible for managing aged debt, overseeing billing processes, conducting business reviews, and ensuring financial reconciliation. The ideal candidate will possess strong F&A, analytical skills with excellent communication abilities, and a keen eye for detail.
Key Responsibilities:
・Monitor and manage outstanding debts, ensuring timely collection and resolution of overdue payments.
・Act as an internal advocate and customer’s primary point of contact for all their billing, invoicing, aged debts, and service-related issues.
・Collaborate with the billing team to ensure accurate and timely invoicing according to billing schedules and customer agreements/contract.
・To identify & develop solutions for complex billing issues & discrepancies to assure our Signature & Premier clients promptly to maintain customer satisfaction.
・Conduct regular financial reconciliations to track project financial health and identify discrepancies or potential issues.
・To prepare & discuss the financial dashboards with the clients to update on the overall performance by conducting comprehensive business reviews on a quarterly, monthly, and weekly basis.
・Manage and resolve billing disputes effectively, coordinating with internal teams and clients as necessary to achieve timely resolution.
・To monitor contract compliance & highlight any shortfalls or inconsistencies |
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