| 詳細内容 | Position: Bilingual Genesys Cloud L2/3 support
Hybrid work is available.
Role& Responsibilities:
・Resolving incident cases.
・Monitor capacity, performance and availability using popular network tools and act to correct anomalies when needed.
・Incident tracking to ensure continuity across shifts.
・Vendor management with PSTN Service provide, OEM for resolution of tickets.
・Coordination of communication bridges during major outages
・Participate in Operational processes (Daily Ops, Change Control, Incident management, request forservice, etc).
・Adhering to defined SLAs
・Handling tickets / requests
・Troubleshooting technical issues
・Ensuring that defined processes are adhered to
・Report regularly concerning key counters and measures of the voice network through health checks
Soft Skills requirements:
・Excellent communication and conversation skills (Verbal and Written)
・Good documentation skills
・Good working knowledge of MS OFFICE (Including MS Project and Visio)
・Should have good customer handling skills |
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