2025.07.07 │デリバリー

Technical Support Analyst – Media and Advertising

ポジション番号	KTGG202506
経験年数	1+ years
勤務地	港区芝
主なスキル	・Customer service experience in Japanese ・Strong soft skills particularly in writing with ownership, and problem solving skills ・HTML /JS/CSS knowledge ・Capability to understand the Japanese business culture and various technologies in the Japanese customers apply ・Online Ad Ops experience (Not mandatory). ・Experience in Ad server platform products like Ad Manager/DFP, Ad Sense, Ad Exchange, Google Tag Manager (Not mandatory).
詳細内容	Responsibilities: ・Support Customer queries, Investigate and troubleshoot the issues during usage of the advertisement tool ・Troubleshoot html, css and javascript code page implementation ・Maintain high CSAT through accurate troubleshooting & excellent customer service skills ・Provide a technical support to clients via only email ・Follow the workflow & adhere to SLAs such as Quality & efficiency Minimum Qualification: ・BtoC, BtoB support ・Minimum : 12 months experience ・Web Development ・Minimum : write/read code(HTML/JS/CSS) ・B.E/B Tech (CS/IT), BCA or BSc comp