| 詳細内容 | 弊社の既存テレコム系プロジェクトに加わり、お客様へのネットワークに関するテクニカルサービスデリバリー対応・技術支援
・ネットワークの技術系バックグラウンド、知識を有する
・日本語N2以上、英語ビジネスレベル
・高いコミュニケーション・調整能力
・社内外ステークホルダーとの連携・コミュニケーション
・SDWANのハンズオン経験（Viptela歓迎）
1. Client Management
• Assume the role of overall in-charge for the project, operating from Onsite (Japan).
• Act as the primary contact point for the customer, establishing strong relationships and understanding their requirements.
• Dedicated customer Interfacing for effective managing and controlling of the project with addressing customer queries, concerns, and feedback, ensuring a high level of customer satisfaction.
• Identify and resolve executional challenges promptly, ensuring the smooth progress of project tasks.
• Act as a bridge between the Onsite and Offshore teams, fostering effective collaboration.
2. Teamwork Expectations
• Establish and implement necessary processes and people management for efficient project execution from offshore.
• Oversee the ramp-up of the Offshore team, ensuring proper onboarding, training, and resource allocation.
• Take responsibility for Quality, Cost, and Delivery (QCD) management of the team along with following the Quality controlling processes.
• Provide customer support with actively participating in issue resolution (point of escalation), and leading improvement activities.
• Serve as the owner and reviewer of team deliverables, ensuring they meet quality standards and align with customer expectations.
• Conduct periodic reviews to identify areas for improvement and implement corrective actions.
• Be autonomous and self driven.
3. Mandatory Skills:
• Business Level Japanese and English speaker (JLPT N1/N2)
• Bachelor’s degree in computer science, Networking, or a related field.
• Good Exposure of Network protocols and technologies like Switching, Routing and Firewalls. (e.g., OSPF, EIGRP, BGP, VLANs, IP addressing, VPNs).
• Good knowledge of net generation of network as SD-WAN / NaaS / VNS
• Hands-on experience with Cisco Devices, including but not limited to Nexus, ACI, Catalyst, and
• Knowledge in security design that includes firewall zScaller solutions.
• Knowledge in automation tools and scripting language
• Leadership and Management: Proven ability to lead an offshore team of engineers, ensuring the delivery of high-quality work.
• Front-end customer engagement experience, with the ability to effectively communicate technical concepts.
• Communication and Interpersonal Skills: Excellent communication and interpersonal skills to facilitate effective collaboration between teams and engage with customers.
• Problem-solving and Analytical Skills: Strong problem-solving and analytical abilities to address challenges and make informed decisions. |
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