中途・経験者採用

2025.03.26 デリバリー

Bilingual Global Client Services Organization Manager ーTelecom Domain

ポジション番号KTCSM202503
経験年数7+ years
勤務地Chiyoda-ku, Tokyo
主なスキルQualifications:
・Native Japanese language, minimum of N1 certification required, with solid communications skills in English.
・Strong cultural understanding of the applicable market and relevant language skills to be successful in that market
・Effective communicator that is able to establish strong C-level relationships both internally and externally
・Experience with establishing and maintaining strong client relationship management, business management, operational, technical and program management skills.
・Extensive professional knowledge of market segment, industry and technology trends
・Experience in operating with major international corporate clients in the following areas:
・Sales, operational delivery and customer relationship management of high profile and high value complex global networking, IT applications and outsourced accounts
・P&L accountability, financial and general business unit management
・Large scale domestic and international organizational management involving complex internal matrix management and external partner/third party relationships
・Demonstrable experience in formal implementation and delivery models including working with partners and third party sub-contractors
・ITIL based managed services delivery experience in ITO, BPO and enterprise grade application management
・Bachelor degree or higher
・IT Security qualification a plus
・ITIL qualifications a plus
詳細内容Role Description:
1. Global lead for the overall program success of the account as measured against the approved business case, contractual deliverables and key customer satisfaction criteria.
2. Overall leadership for implementing customer approved account governance, and managing all critical executive level customer escalation communications.